Being able to communicate with your cloud hosting company any time you have any type of questions or encounter any problems is really important and how fast they will answer and take action is usually essential, especially if your website is business-oriented, as more downtime could mean losing prospective customers. The support solutions are a quick way to distinguish actual providers from resellers. The second typically answer only to email messages or support tickets and you may have to wait for a day or longer so as to receive a reply. In case your issue involves a couple of responses, you will end up losing a few days in order to get a basic problem resolved. Using the services of an authentic and trustworthy hosting supplier, you'll be able to contact the support at any moment and get a timely response no matter what the problem or your question is - pre-sales, customer or technical one.
24/7 Customer Support in Cloud Hosting
Our Linux cloud plans
come with 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring for our solutions well before you make an order or you are an existing client and you have any kind of question or a problem, you'll be able to contact us anytime, including weekends and holidays. We have numerous channels to get in touch with us - several telephone lines worldwide for your convenience and live chat support for pre-sales, billing and basic questions; emails and support tickets for more technical matters or any issues that need longer time to analyze and fix. Unlike many other website hosting suppliers, our trouble tickets have a warranted max reply time of only one hour, therefore regardless of what your issue is, it will be resolved in a timely manner and you will not waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
We're aware how important it is to receive quick support, particularly when your web site is not running efficiently for whatever reason. Our semi-dedicated servers
feature 24/7 customer and technical support, therefore in case something comes up, you are able to use plenty of ways to contact us - telephone line with a few local numbers around the globe, live chat, e-mail messages and tickets. The first two options are for pre-sales, billing and general issues, which means that if you do not have an account yet, for example, you will be able to find additional details for our services, or we can help you with less complicated tech issues. The next two methods are for strictly tech issues or everything that's more time-consuming as it is easier to track the communication between you and our technical support team. The guaranteed maximum reply time for them is only 1 hour, the actual one - 15-20 minutes, therefore you won't have to wait for an entire day to get assistance like you may need to do when using the services of various other providers.
24/7 Customer Support in VPS Servers
With our Linux VPS servers
, you will not ever have to wait for more than 1 hour in order to get help for any kind of issue that you may have regarding the server or the software that comes pre-installed with it. We warrant this short answer time for all of the support tickets which you open via your billing Control Panel or email messages which you send to our tech support team. We also have local phone numbers in several countries worldwide as well as a live chat service where we can help you with billing, pre-sales and general questions. Customer and tech support is available 24/7/365 via the numerous ways of communication, so regardless what your question or problem is, there's always someone to help you out quickly. When you need help with third-party software, which you cannot install or which gives you troubles, you'll be able to take full advantage of the Managed Services upgrade package that we provide for all of the VPS plans.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to have prompt support in general, let alone when you operate a whole server, so each dedicated server
that we provide includes 24/7 support with one-hour answer time warranty regardless of the situation. This service is 100 % free for any kind of difficulties with the server or the software that was installed from our administrators during the setup, therefore you are able to get in touch with us as many times as you would like, even during holidays. You could either open a ticket from the billing section or you can send an email message, and the actual reply time for either of these rarely surpasses 30 minutes because we have admins available 24 / 7. If you need general info about our servers or you've got a billing question/issue, you can also call one of the local telephone numbers that we have on three different continents or you may use our live chat service and consult with an agent online. For third-party software support, we provide a Managed Services upgrade, which you will be able to add to your server plan from your billing Control Panel.