There are a handful of ways to touch base with the hosting company whose services you’re using, but the one that you’ll invariably find regardless of which company you opt for is a support ticket system. It’s the easiest communication method for different reasons. If no help desk staff representative is free at the moment and they are all occupied, a phone call may not be replied to, but a ticket will always be received. Besides, you can copy/paste extensive pieces of info without the need to worry about typographical errors, and in case a given issue needs more time to be fixed or a number of replies need to be exchanged, all the info will be in one place, so either party can always see the comments supplied by the other one. The drawback of using tickets to contact your web hosting company is that they are often separate from the hosting platform, which goes to say that if you have to supply info or to follow guidelines, you will have to use at least two separate admin interfaces and this number can rise in case you desire to administer multiple domain names. Additionally, many hosting providers respond to tickets after a few hours, or even once in every twenty four hours, and for you as a client, this means wasted time while waiting for a reply.
Integrated Ticketing System in Cloud Hosting
Our Linux cloud plans come with an integrated ticketing system, which is included in our custom Hepsia Control Panel. In contrast with other similar tools, Hepsia will enable you to manage everything associated with the hosting service itself in the very same location – invoices, website files, e-mails, trouble tickets, etc., avoiding the need to use different interfaces. In case you’ve got any technical or pre-sales questions or any difficulties, you can submit a ticket with several clicks without needing to leave your hosting Control Panel. In the meantime, you can pick a category and our system will present you with a number of help articles, which will provide you with additional info and which may help you fix any specific problem even before you actually send a ticket. We guarantee a ticket response time of maximum sixty minutes, even if it’s a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Servers
The trouble ticket system that we are using is integrated into the Hepsia hosting Control Panel, which we have created for our semi-dedicated servers, which goes to say that you won’t need a separate platform to touch base with our help desk support team – you can do it on the spot in the event that you face an obstacle. Opening a new ticket requires a couple of clicks of the mouse and finding an older one is equally easy. With our smart search option, you can quickly track down any ticket that you have already opened. You can post a ticket at any given time whatsoever as our technical support engineers are available 7 days a week and respond in less than 60 minutes, even though it rarely takes that much to get a response. With the Hepsia Control Panel, you will have everything in one location and you can forget about needing to use two or more platforms to troubleshoot a simple problem.