Live Chat Support
What exactly are the main benefits of the Live Chat service?
A live chat is one of the many ways of communication offered by some web hosting providers as part of their support services. Determined by the service provider, the chat can be used for pre-sales, billing and/or tech support. This way of communication is quicker compared to a support ticket and it'll make it much more unlikely to misspell or misunderstand anything in comparison to a telephone call with an agent. Furthermore, if the problem that you have needs some time to be examined and taken care of, you are able to do something else in the meantime rather than just waiting, like you would have to do if you call. Also, you can take advantage of a live chat support service totally free as long as you have Internet accessibility even if your website hosting supplier is located in another country and they do not have a local telephone number you can call.
Live Chat Support in Cloud Hosting
We provide a live chat assistance service for all Linux cloud plans
that we offer and we can support you with almost everything in real time. If you don't have an account with us yet, we're able to give you more info about the packages so as to help you to pick the most appropriate plan. In case you are an active client, we can assist you with any billing or general issue plus with numerous common technical issues, for example an e-mail address installation in a desktop email client. When you are unable to call us for some reason or you're in a country where we do not have a local phone number, our live chat will be the best way to get in touch with us. Needless to say, some situations need extra time to examine and test, therefore you will need to open a ticket to our technicians, but nonetheless, we're able to save your time and assist you with quite a lot of issues on the chat.
Live Chat Support in Semi-dedicated Servers
We offer live chat support as standard with our services, which means that if you have any kind of questions regarding our semi-dedicated servers
, you can talk with our customer support team at any time regardless of whether you've already purchased an account or not. Generally, the chat service is intended for pre-sales, billing and basic questions and difficulties, still we can assist you with many technical questions as well. We will help you choose the ideal package for your web sites if you don't have an account yet, we can respond to all the billing questions or concerns you have or we can assist you with installing your new email address on your computer or smartphone - all the abovementioned will be done timely as our live chat service is accessible all day long, every single day. No matter when you require support, you are able to speak to a representative and save a long time.