One-Hour Response Guarantee
Discover a lot more about the 1-hour response time guarantee and just how you, as the customer, may benefit from it.
If you’ve ever got any enquiries about your hosting account or you face a problem with your websites, you will have to contact the respective hosting company’s technical support team. It may not make any difference how swiftly they’ll reply when you have an enquiry of a general nature, but an issue such as an unsuccessful web app update, for example, may lead to your website becoming damaged or inaccessible on the World Wide Web. And the longer you wait for the support team to lend you a helping hand, the longer the site will be out of order. If you offer services or goods online, any downtime will affect your site harmfully and you can lose existing or potential clients. A lot of web hosting providers, chiefly resellers, reply to trouble tickets and emails within 24 hours, but in the Internet world that’s much too long, since customers will scarcely ever revisit a site that’s not functioning properly over extended time periods.
One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting
from us, you can forget about waiting for hours on end, or even one whole day, to obtain an answer to an email or a client support ticket. Irrespective of when you get in touch with us, we’ll get back to you within less than 60 minutes with any sales and technical questions you may have. In fact, our real response time rarely exceeds 20-30 minutes. Since we are available to you 24 hours a day, 7 days a week, you’ll always receive assistance in a timely fashion and we realize precisely how critical this is in the Internet world. Shortly after you contact us, we will reply to your inquiries. In case you come across any technical problem, we will rectify it for you, or we will provide you with all the needed information in case there is something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server
account from us, you can take advantage of our hyper-fast support service. You will get an answer to any ticket submitted through the web hosting Control Panel or email sent to our tech and client support staff in less than 1 hour. The response time is guaranteed and it applies regardless of the issue – technical or billing. Often, it takes significantly less time to investigate and sort out a problem. We will provide you with more information in case the solution entails something that has to be done on your end. If you touch base with us during weekends or holidays, the response time will be precisely the same and given the fact that our support staff is working day and night, you’ll obtain timely help for any general, technical or billing issue regardless of the hour.