There're a lot of cloud hosting providers on the market, but most of them are resellers who have minimal resources, particularly in terms of support. One of the ways to distinguish them is the option to contact the company over the telephone. The level of support that you will receive through this particular channel of communication will vary based on the service provider - some provide you with experienced phone support, others offer general and customer support only as some matters are more time-consuming and it is faster and easier to be resolved via a ticket, particularly when the situation has to be escalated. However, it's good to find that you can always reach your hosting supplier because there are many small-scale issues that can be taken care of efficiently and in a timely manner with a telephone call, not mentioning that you can get more info about the services before you become a client.
Phone Support in Cloud Hosting
We know that being able to consult with a live consultant is rather important, so we have three support lines around the globe (USA, UK and Australia) and you have the option to reach us over the phone for fourteen hours every day. If you consider acquiring one of our Linux cloud plans
, for example, you have the option to phone us and learn more about our services before placing your order to ensure that we do meet all the system requirements for your websites. After the purchase, you can contact us about all of the sales and / or billing difficulties you may have, or get any type of general or basic tech info you need. We've aimed to find the optimal balance between telephone and ticket support, so for strictly technical matters you'll have to use our ticketing system, which will help you monitor the communication along with any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be sure that there will always be someone to assist you if you have any queries about the semi-dedicated server
packages that we offer. Whether you would like to know more about our packages, you have a billing issue or some general issue, you can give us a call. Despite the fact that some more complex issues may require a ticket so as to give time to our tech support crew to analyze, we are able to assist you with a number of tech questions over the phone as well, saving you time and efforts. Since we have data centers on 3 continents - in the United States, the UK and Australia, we have local phone lines in all of these countries as well. If you're in another country, we have an international number where you'll be able to contact us.