A 99.9% Server Uptime
Our cloud hosting platform is based on a stable, top–class hardware configuration and a heavily customized version of Linux. So, regardless of what your site is, or how many website visitors you have, or even if there is a distributed denial–of–service assault, our web hosting servers will remain up and your websites will remain accessible online.
All Linux cloud plans packages feature a 99.9% server uptime guarantee. And no matter which datacenter you opt for, our guarantee remains unchanged.
A 99.9% Network Uptime
When you set up your own cloud hosting system, it’s vital that you also build your own network infrastructure. This is the reason why we set up a custom–configured internal network in each one of our data center facilities. Relying on high–end Juniper switches and routers, our internal network allows for astonishingly fast data transmission rates and is also completely redundant.
Thus, you can enjoy a 99.9% network uptime in our US located datacenter, in our UK located datacenter, in our FI located datacenter, in our Eastern Europe located datacenter as well as in our AU located datacenter, regardless of which web hosting solution you have opted for.
A 30–Day Money–Back Guarantee
Just like with every other service, if it is your cash at risk, you can’t feel truly secure. Because of this, with all our cloud hosting plans we offer a 30–day money–back guarantee. In case you do not feel happy with our service or in case you would like to get a bit more powerful web hosting solution, like a Linux VPS servers or a Linux dedicated servers – we’ll give you a full refund, with no obscure fees or reimbursement taxes.
24/7 Technical Support
In case you have a web hosting firm, your customer service technicians are very important. That is the reason why we’ve attentively picked a highly practiced group of tech support engineers, each with several years of experience behind his back. Thanks to them, we offer 24x7 support with each of our web hosting packages.
And not just that, we offer a 1–hour response time guarantee. All support requests are replied to in under 60 minutes and our average ticket response time is below twenty minutes!