A 60–Minute Support Ticket Response Guarantee
All your assistance requests will be replied to within maximum 60 minutes after the ticket or email has been submitted. If your issue needs further assistance from a server admin, we will direct the trouble ticket or the e–mail to the person in charge, in a timely manner and will leave a note to inform you that more time will be required for reaching the best solution. If you order our Managed Services package, all of the tasks included there will be completed whenever you decide.
An Outstanding Help Desk Service
We will be at your disposal 24x7x365 to reply to any queries that you may have with regard to our Web Site Control Panel or any of the applications that we have installed on your behalf on the dedicated server. If you also need assistance handling server management tasks, you can take advantage of our Managed Services package, which includes backup hard disk space, weekly Operating System updates, server monitoring and restarting services, as well as troubleshooting and installation procedures
A User–Friendly Help Area
Every dedicated web hosting plan includes our free–of–cost Web Site Control Panel, which features an integrated knowledge base plus a set of educational video tutorials. Whenever you require assistance working with the Web Site Control Panel, just press the Videos or Help buttons situated in the upper right corner.